Terms & Conditions of Use

By accessing or using the PT2Pro platform — including our website, mobile application, and any associated services (collectively, the "Platform") — you agree to be bound by these Terms & Conditions ("Terms").

If you do not agree to these Terms, you must not register for or use the Platform. By clicking "Create Account" or by continuing to use the Platform, you confirm that you have read, understood, and agreed to these Terms.

These Terms apply to all users of the Platform, including personal trainers ("Trainers") and clients ("Trainees").

PT2Pro is a personal training management platform that connects qualified personal trainers with clients seeking fitness coaching. The Platform provides tools for:

• Trainer profile management and client discovery
• Fitness assessments (including PAR-Q, body composition, and goal-setting)
• Session scheduling and progress tracking
• Session package management and payment processing
• Trainer subscription and business management

PT2Pro is a technology platform only. We do not employ, endorse, or supervise any Trainer, and we are not a fitness or medical service provider.

To access the Platform's core features, you must register for an account. By registering, you confirm that:

• You are at least 18 years of age;
• All information you provide during registration is accurate, current, and complete;
• You will keep your account credentials confidential and not share them with any third party;
• You will promptly notify us of any unauthorised use of your account.

You are solely responsible for all activity that occurs under your account. PT2Pro reserves the right to suspend or terminate accounts that violate these Terms or that contain false information.

Each user may register only one account per role. Operating multiple accounts or impersonating another person or entity is prohibited.

Approval & Activation

Trainer accounts require approval by PT2Pro before full access is granted. After registration, Trainers must complete payment of the applicable subscription fee to activate their account. PT2Pro reserves the right to approve or decline any Trainer application at its sole discretion.

Trainer Code

Upon activation, each Trainer is assigned a unique Trainer Code. This code is used by Trainees to link their account to a specific Trainer. Trainers are responsible for ensuring their code is shared only with genuine clients.

Professional Standards

Trainers represent and warrant that they:

• Hold valid and current fitness certifications recognised in Malaysia;
• Will conduct training sessions and assessments safely and professionally;
• Will not provide medical advice, diagnoses, or treatment;
• Will refer Trainees to a qualified medical professional if health concerns arise;
• Will comply with all applicable laws and regulations.

Profile Accuracy

Trainers are responsible for maintaining accurate, up-to-date information on their PT2Pro profile, including qualifications, certifications, coaching experience, and contact details. Misleading profile information may result in account suspension.

Trainees register using a valid Trainer Code provided by their personal trainer. By linking to a Trainer, Trainees acknowledge that:

• PT2Pro does not vet, certify, or guarantee the quality of any individual Trainer;
• The training relationship is directly between the Trainee and their chosen Trainer;
• They will complete health screening forms (including PAR-Q) honestly and accurately;
• They are responsible for disclosing any medical conditions, injuries, or physical limitations to their Trainer before commencing any training programme.

Trainer Subscription

Trainers are required to maintain an active subscription to use the Platform's full feature set. Subscription fees are charged in Malaysian Ringgit (MYR) and are due at the start of each billing cycle. Failure to maintain an active subscription may result in restricted access to Trainer features.

Session Packages

Trainees may purchase session packages through the Platform. All sales are final unless otherwise specified. Sessions within a package must be used within the validity period stated at the time of purchase.

Auto-Renewal

Subscriptions may renew automatically unless cancelled before the renewal date. You will receive notification prior to renewal. It is your responsibility to manage your subscription settings.

Refunds

Refund requests are handled on a case-by-case basis. To request a refund, contact us at support@pt2pro.my. PT2Pro reserves the right to decline refund requests where services have already been rendered.

Payment Processing

All payments are processed through third-party payment processors. PT2Pro does not store payment card details. By making a payment, you agree to the terms of the applicable payment processor.

PT2Pro operates a Referral Programme that allows existing Trainers to refer new Trainers to the Platform. Where a referred Trainer successfully activates their account, the referring Trainer may receive a subscription benefit as determined by PT2Pro at its sole discretion.

• Referral codes may only be used once per referred individual;
• Self-referrals are prohibited;
• PT2Pro reserves the right to modify, suspend, or terminate the Referral Programme at any time without prior notice;
• Referral benefits are not transferable and have no cash value;
• Any abuse of the Referral Programme may result in account suspension and forfeiture of accrued benefits.

Physical exercise carries inherent risks. By using the Platform, you acknowledge that:

• You participate in any fitness programme at your own risk;
• PT2Pro, its directors, and its staff are not liable for any injury, illness, or adverse health outcome arising from use of the Platform or participation in any training programme;
• PAR-Q and health screening data are collected to assist your Trainer and do not constitute a medical evaluation;
• You are solely responsible for your own health and safety during exercise.

If you experience chest pain, dizziness, shortness of breath, or any other unusual symptoms during exercise, stop immediately and seek medical attention.

PT2Pro is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read our Privacy Policy for full details on how we collect, use, and protect your data.

Your Rights

Under the PDPA, you have the right to access, correct, and request the deletion of your personal data. To exercise these rights, contact us at privacy@pt2pro.my.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law;
• Impersonate another person or misrepresent your qualifications or identity;
• Upload or transmit harmful, defamatory, or offensive content;
• Attempt to gain unauthorised access to any part of the Platform or its systems;
• Interfere with or disrupt the Platform's operation;
• Use automated tools to scrape, harvest, or extract data from the Platform;
• Engage in any conduct that could damage PT2Pro's reputation or the trust of its user community;
• Abuse the Referral Programme or any promotional mechanism.

Violations may result in immediate account suspension or termination, and PT2Pro reserves the right to pursue legal remedies where appropriate.

All content on the Platform — including but not limited to software, design, text, graphics, logos, and training tools — is the property of PT2Pro or its licensors and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose. You may not copy, modify, distribute, sell, or create derivative works from any Platform content without prior written permission from PT2Pro.

Content you upload to the Platform (such as profile photos or assessment notes) remains your intellectual property, but you grant PT2Pro a non-exclusive licence to use such content solely to operate and improve the Platform.

To the fullest extent permitted by law, PT2Pro and its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential loss or damage;
• Loss of profit, revenue, data, goodwill, or business opportunity;
• Personal injury or health consequences arising from training activities;
• Any interruption, suspension, or termination of the Platform;
• The conduct, acts, or omissions of any Trainer or Trainee.

Where liability cannot be excluded by law, PT2Pro's total liability shall not exceed the amount you paid to PT2Pro in the three (3) months preceding the event giving rise to the claim.

You may close your account at any time by contacting us. Upon termination, your access to the Platform will cease, and any unused subscription period or session credits will be handled in accordance with our refund policy.

PT2Pro may suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent or abusive behaviour, or if we are required to do so by law.

Sections that by their nature should survive termination — including Health Disclaimer, Limitation of Liability, and Governing Law — shall continue to apply after termination.

PT2Pro may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and close your account.

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

PT2Pro will endeavour to resolve any disputes informally in the first instance. We encourage users to contact us directly before pursuing formal legal action.

If you have any questions about these Terms, wish to exercise your data rights, or need to report a concern, please contact us:

• Email: support@pt2pro.my
• Privacy & Data: privacy@pt2pro.my
• Platform: PT2Pro, Malaysia

We aim to respond to all enquiries within 5 business days.